GENERAL INFORMATION
www.egripment.com (in the following also named the “Website”) is provided by Egripment BV with the registered address:
Egripment BV
Machineweg 22
1394 AV Nederhorst den Berg
The Netherlands
KvK No. 32029645
If you experience any problems with the website or your order placed on the website, please contact Customer Service.
Tel.: +31 294 253988 – phone hours from Monday to Friday 10am – 5pm
Email: shop@egripment.com
IMPORTANT NOTICES
You have the right to withdraw from the Agreement without justification within 14 days after the day on which you or any third parties that you have specified (excepting the transporter) took physical possession of the goods. Read more under “Right of Withdrawal”. You have certain legal guarantees for the state and quality etc. of the items you have purchased. For further information, please read “Defective Goods and Incorrect Items”.
Egripment’s Terms & Conditions may be updated from time to time (e.g. to reflect changes in technology, our business model, our system capacity or changes to relevant legislation and regulations), so we therefore ask you to accept our Terms and Conditions each time you are make a purchase from the Website. You will not be given notification of any such changes. The Terms & Conditions that were applicable and that you accepted when you made your purchase will be the Terms & Conditions that apply to your order.
Any reference to “you” or “your” means you in your capacity as a user of the Website and any reference to “we”, “us” or “our” means Egripment.
ORDERING
Contracts can only be concluded on the website. We do not process orders made in emails, letters or faxes.
The website is open 24 hours a day, but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night.
An order placed on a public holiday or during the weekend will be processed on the following business day. You must be at least 18 years old to purchase goods on the website and possess a valid credit card that is accepted by us (see Payment Options below).
We can only process your order if the delivery address is a residential address or a business address. We do not deliver to PO boxes. Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:
If you do not understand parts of the Terms and Conditions, we recommend that you contact us before you start shopping on the website.
- Your payment details are incorrect or cannot be verified.
- Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities.
- There is an inadvertent error on the website, such as a payment error or the like.
- We have reason to believe that you are under the age of 18.
AT WHAT POINT IN THE ORDERING PROCESS ARE YOU BOUND BY YOUR ORDER?
Before submitting the order you have the option of changing the information that you have provided, including delivery and billing information or payment information. Furthermore, you have the option of making changes to your order or to remove goods from your shopping basket. When you click “Complete payment” and the receipt appears on your screen, you are bound by the contract of purchase. Please read more under “Right of withdrawal”. Please contact our Customer Service if you made a mistake while placing your order – they are ready to help you. You will receive an email confirming your order. After the conclusion of the Contract, the provisions on withdrawal apply. Please see the “Right of Withdrawal” section below.
MY ACCOUNT
When you make a purchase on the Website, you can choose to create an account or simply complete a single purchase, without creating an account. The personal information that you submit to Egripment in connection with the creation of your account is collected, stored and processed in accordance with our Privacy Policy. If you no longer wish to have an account with us, please contact our Customer Service Department in writing, at any time.
LANGUAGE OF THE CONTRACT
The language of the contract is English.
ACCESS TO THE CONTRACT
You will receive a confirmation of the content of the contract and a copy of these Terms and Conditions via email. We store concluded contracts, including the order confirmation, for a certain amount of time, and we recommend that you save these documents as well; they may not necessarily be available on the website subsequently. Please read more under “Order tracking and view history”.
MEASURES AGAINST FRAUD
In order to protect you and our other customers against fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.
PAYMENT OPTIONS
We accept the following means of payment:
- Mastercard
- VISA
- Maestro
- American Express
- CartaSi
- Cartes Bancaires
- Ideal (offered to customers in Netherlands)
- Bancontact
CVV (CREDIT CARD VERIFICATION NUMBER)
If you pay by credit card, you will be asked to enter the card’s security code. You can find the three-digit security code on the back of your credit card, usually on the right side of the credit card’s back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.
PRICES
Your payment will be charged to the means of payment you have selected when your goods leave our warehouse for delivery.
CURRENCY
All prices quoted on the Website are in EUR for products, and other costs include taxes, VAT etc. Costs relating to delivery, freight and postage may vary for each order.
The price is excluding shipping because we deliver ex works. We can help you with that and if we agree we send you a seperate pay link.
DELIVERY TERMS
Goods will be delivered to the delivery address specified in the order. We only deliver to residential and business addresses, hence, not to PO boxes. Your goods will be delivered Monday to Friday. The time of delivery depends on the stock and country in which the delivery takes place and the carrier used.
SEPARATE DELIVERIES
If your order consists of multiple goods, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of ordering. You will be informed if your order is subject to separate deliveries. You will not be charged with additional delivery costs for separate deliveries.
DEFECTIVE GOODS AND INCORRECT ITEMS
If your goods are non-conforming or we have delivered incorrect goods, please contact our Customer Service. If you notice the non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods. In case of non-conforming goods or incorrect goods, you can return the goods and receive a refund of the purchase price and all delivery costs when our Customer Service has processed the returned goods.
When contacting us you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the goods etc. You are not responsible for costs associated with the return of non-conforming goods or incorrect goods. We will refund the purchase price and of course the delivery costs once we have received the goods and they are still in good shape and no damages.
If you have any questions, please do not hesitate to contact us.
COPYRIGHT & TRADEMARKS
All contents included on www.egripment.com, such as, but not limited to, design, text, graphics, logos, videoclips, images and the compilation there of, software compilations, source coding and software, are the property of Egripment BV. The contents are protected by Egripment and international copyright laws.
Brand names, product names, logos on the website are trademarks or trade names and are property of Egripment.
OTHER MATTERS
UPDATING THE WEBSITE
We do our best to update the website and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that the prices on products are incorrect.
FORCE MAJEURE
We are not responsible for delays or failure to meet our obligations in relation to the Terms & Conditions, if the delay or the non-compliance is due to events beyond our control.
THE COMPLETENESS OF THE CONTRACT
These Terms and Conditions constitute the complete terms of the contract between you, who complete the order on the website, and Egripment.
INVALIDITY
If one or more of the provisions in the Terms & Conditions are declared fully or partially invalid, the remaining provisions still apply.
PRIVACY POLICY
Egripment treats your personal data confidentiality. Please read our Privacy Policy which explains how we gather, store, and use the personal data you provide when making an online purchase and your general use of the website.
CHOICE OF LAW AND JURISDICTION
Any contracts concluded between us using these Terms and Conditions are governed by dutch law. Any dispute, which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in The Netherlands. As a consumer you may bring proceedings against us in the courts for the place where you are domiciled.